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Finding the gaps

“The purpose is to identify the gaps that they have been missing, that they are not aware that they are missing. We want these facilities to be a zone whereby youth can come freely, as we’ve noticed that most youth don’t come to the facility because of health care worker attitudes.” Inviting someone into your space to monitor how you do things is difficult for anyone, and it is especially difficult in the high-pressure environment of primary healthcare facilities. But it is critically important for the users of services to be in engaged in how these services are delivered. Young…